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Professional Services & IT

ERP Software for BPO & Call Centre

Manage processes, agents, attendance and client billing for BPOs. ApnaERP brings every department of your BPO & call centre business onto one cloud-powered platform with real-time visibility.

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BPO & Call Centre dashboard
SLA adherence
Agent utilisation
Attrition
Live, role-based dashboards on web and mobile
Industry-specific modules

Key functional modules for BPO & Call Centre

Purpose-built features that handle the workflows unique to BPO & call centre operations, on top of a complete ERP core.

Process management

Client processes and SLAs.

Agent rostering

Shifts and attendance.

Productivity tracking

Calls and handling time.

Quality audits

Call audit scores.

Client billing

Per-hour or per-transaction billing.

Need something specific?

Every BPO & call centre business is different. We configure forms, approvals and reports to match yours.

Discuss your process
Common challenges

Problems ApnaERP solves in professional services & IT

Businesses like yours usually come to us when spreadsheets and disconnected software start slowing growth.

  • Billable hours are logged late or not at all
  • Project budgets overrun without early warning
  • Invoices are raised late, slowing cash flow
  • Resource allocation is managed on spreadsheets
Measure what matters

KPIs you can track for BPO & Call Centre

SLA adherenceLive dashboard
Agent utilisationLive dashboard
AttritionLive dashboard

Professional Services & IT capabilities included

Projects & tasksProject plans, milestones and task assignments.
TimesheetsDaily time entry with approvals and billable flags.
Billing & retainersTime-based, milestone and retainer invoicing.
Utilisation analyticsUtilisation, realisation and profitability reports.
Complete ERP core

Everything else your business needs, already included

Your BPO & call centre modules sit on a full ERP foundation, so accounts, stock, purchase, sales and people are always in sync.

Accounting & GSTLedgers, GST returns data, TDS, and e-invoice and e-way bill integration via GSP.
Inventory & WarehouseMulti-location stock, batches, serials and reorder alerts.
Purchase & VendorsIndents, purchase orders, GRN and vendor payments.
Sales & CRMLeads, quotations, orders, invoices and collections.
HR & PayrollAttendance, leave, payroll and statutory deductions.
Reports & DashboardsReal-time MIS, drill-down reports and Excel export.
Mobile AppApprovals, reports and field operations on the go.
Role-Based SecurityUser rights, approval limits and a complete audit trail.
Implementation

Go live with confidence

A structured implementation designed around your BPO & call centre team, not a one-size-fits-all rollout.

1

Requirement study

We map your processes, documents and reports with your team.

2

Configuration

Masters, workflows, approvals and formats set up for your business.

3

Data migration

Opening balances, items, customers and vendors imported and verified.

4

Training & go-live

Hands-on training for every department and go-live support.

FAQ

Questions about ApnaERP for BPO & Call Centre

Yes. ApnaERP for BPO & Call Centre includes process management, agent rostering and productivity tracking, alongside core accounting, inventory, purchase, sales and payroll, all configured to your workflow.

Owners and managers can track sla adherence, agent utilisation and attrition on live dashboards, together with sales, purchase, stock and receivables reports.

Yes. An optional client portal shows milestones, documents and invoices.

Yes. Recurring retainers, milestones and time-and-materials billing are all supported.

Get a free demo

See ApnaERP configured for BPO & call centre. Our expert will call you back.

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Ready to modernise your BPO & call centre business?

Get in touch with our ERP experts today for a personalised live walkthrough and custom pricing for your business.

Call +91 91194 31984 help@apnaerp24.com