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Professional Services & IT

ERP Software for IT Services & AMC

Manage service calls, AMCs, assets and engineers for IT support businesses. ApnaERP brings every department of your IT services & AMC business onto one cloud-powered platform with real-time visibility.

IT Services & AMC dashboard
Resolution time
AMC renewals
Calls per engineer
Live, role-based dashboards on web and mobile
Industry-specific modules

Key functional modules for IT Services & AMC

Purpose-built features that handle the workflows unique to IT services & AMC operations, on top of a complete ERP core.

AMC contracts

Contracts and coverage.

Customer asset register

Devices by customer.

Service tickets

Calls and resolution.

Engineer scheduling

Visits by engineer.

Spare parts usage

Parts used per call.

Need something specific?

Every IT services & AMC business is different. We configure forms, approvals and reports to match yours.

Discuss your process
Common challenges

Problems ApnaERP solves in professional services & IT

Businesses like yours usually come to us when spreadsheets and disconnected software start slowing growth.

  • Billable hours are logged late or not at all
  • Project budgets overrun without early warning
  • Invoices are raised late, slowing cash flow
  • Resource allocation is managed on spreadsheets
Measure what matters

KPIs you can track for IT Services & AMC

Resolution timeLive dashboard
AMC renewalsLive dashboard
Calls per engineerLive dashboard

Professional Services & IT capabilities included

Projects & tasksProject plans, milestones and task assignments.
TimesheetsDaily time entry with approvals and billable flags.
Billing & retainersTime-based, milestone and retainer invoicing.
Utilisation analyticsUtilisation, realisation and profitability reports.
Complete ERP core

Everything else your business needs, already included

Your IT services & AMC modules sit on a full ERP foundation, so accounts, stock, purchase, sales and people are always in sync.

Accounting & GSTLedgers, GST returns data, TDS, and e-invoice and e-way bill integration via GSP.
Inventory & WarehouseMulti-location stock, batches, serials and reorder alerts.
Purchase & VendorsIndents, purchase orders, GRN and vendor payments.
Sales & CRMLeads, quotations, orders, invoices and collections.
HR & PayrollAttendance, leave, payroll and statutory deductions.
Reports & DashboardsReal-time MIS, drill-down reports and Excel export.
Mobile AppApprovals, reports and field operations on the go.
Role-Based SecurityUser rights, approval limits and a complete audit trail.
Implementation

Go live with confidence

A structured implementation designed around your IT services & AMC team, not a one-size-fits-all rollout.

1

Requirement study

We map your processes, documents and reports with your team.

2

Configuration

Masters, workflows, approvals and formats set up for your business.

3

Data migration

Opening balances, items, customers and vendors imported and verified.

4

Training & go-live

Hands-on training for every department and go-live support.

FAQ

Questions about ApnaERP for IT Services & AMC

Yes. ApnaERP for IT Services & AMC includes amc contracts, customer asset register and service tickets, alongside core accounting, inventory, purchase, sales and payroll, all configured to your workflow.

Owners and managers can track resolution time, amc renewals and calls per engineer on live dashboards, together with sales, purchase, stock and receivables reports.

Yes. An optional client portal shows milestones, documents and invoices.

Yes. Recurring retainers, milestones and time-and-materials billing are all supported.

Get a free demo

See ApnaERP configured for IT services & AMC. Our expert will call you back.

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Ready to modernise your IT services & AMC business?

Get in touch with our ERP experts today for a personalised live walkthrough and custom pricing for your business.